How can we help?

Start from the problem you see. Emails landing in spam: Inbox Protocol. A cookie banner that lets trackers through: Consent Integration. Doubts about accessibility: Accessibility Fast-Scan. Ad tools missing conversions: Server-Side Tracking. Leads waiting for an answer: Lead Fast-Response. Several topics at once? The packs combine them in a single pass, at a better price. Still unsure? Ask for a free check or contact us.

After checkout, a short form asks for your domain, your email provider, your website platform and a way to grant temporary access to your DNS host, CMS or tools. Your specialist starts as soon as access is confirmed.

Axeptio, Cookiebot and Didomi on Shopify, Webflow and WordPress; Google Workspace and Microsoft 365 for email; Google Tag Manager and Meta for tracking; Make or Zapier for automations. If your stack is different, contact us and we will tell you within a day whether it fits.

No. You can order directly from the pricing page: your client area is created with your order, and you receive an email with a link to open it. You can also create your account beforehand on the portal, to find your orders, messages and quotes in one place.

Standard delivery takes 5 business days. If you are in a hurry, choose Express (48 hours maximum) or Flash (24 hours maximum) on the pricing page. Every delivery time is guaranteed: if we are late, you are refunded 50% of the price excl. VAT in Standard and 100% in Express or Flash. The clock only pauses if an item we need is missing or, in Express and Flash, during an urgent blocking issue reported by your expert (details on the pricing page).

The work and the report are exactly the same; only the delivery time changes. Standard: 5 business days. Express: 48 hours maximum. Flash: 24 hours maximum (not available for cookie consent and server-side tracking, whose fastest option is Express). The time starts once we have the access we need, and it is guaranteed: if we are late, you are refunded 50% of the price excl. VAT in Standard, 100% in Express or Flash. In Express and Flash, the clock is paused only during an urgent blocking issue reported by your expert (see below). Packs have a single price and their delivery time is set after the order. Multi-domain requests have no fixed option: the expert estimates the time in your quote.

You get money back. In Standard, we refund half of the price excl. VAT; in Express or Flash, the full price excl. VAT. The work is still completed and delivered. The delivery time runs from the moment we have all the access we need, and counts business days only. It does not run while an item we need is missing (for example access revoked, or an additional item your expert requests), nor, in Express and Flash, during an urgent issue declared by your expert: the deadline is then pushed back by exactly the length of the pause. Packs are not covered: their delivery time is set after the order. Multi-domain requests on quote are not covered either: their time frame is set in the quote.

Only in two cases, so there are no surprises. First, when an item we need is missing: access revoked during the work, or an additional item your expert asks for; the clock resumes as soon as you send it. Second, in Express and Flash only, when your expert declares an urgent issue that blocks the work, whether it comes from your side (access cut, decision needed) or ours (technical incident). Your expert then contacts you directly from your client area, shown as "Your assigned expert", the Stanza team is alerted and follows the conversation, and the clock stops until the issue is resolved. The deadline is then pushed back by exactly the length of the pause, and the late-delivery refund applies to this new deadline. You see the pause in real time in your client area. In Standard, an urgent issue does not pause the clock.

A test report that proves the work: the checks run before delivery (DNS lookups, seed inbox tests, script loading before and after consent, depending on the service), what was changed, and recommendations. You can share it with your team, your DPO or your clients. Packs come with a combined report; multi-domain orders with one report per domain and a summary table.

At checkout, Stripe authorizes your card. The amount is only captured once the acceptance gate passes and you sign off on the delivery report, within 7 days. If the work does not pass, the authorization is released and you are not charged.

Yes. All prices on this page are shown excluding VAT and are one-time payments, with no subscription.

No. Subscriptions to third-party tools (consent platform, tracking server hosting, Make, Zapier, CRM, WhatsApp) are billed by their vendors. Each card lists exactly what is and is not included.

Yes. Payment goes through Stripe Checkout, which asks for your billing address and lets businesses enter their VAT number. Stanza never sees your card number. For a specific invoicing need, write to us from your client area.

For several email domains, use the multi-domain quote request: enter the number of domains and an expert sends you a quote with an estimated delivery time. For anything else, contact us: we reply within a day.

Prefer an invitation (delegated account, team member or user) at your DNS host, website platform or tool, with the most limited role that allows the change: you keep control and can remove it in one click. Step-by-step guides are provided with your order. Share access only through your client area, never by email or in a message. Details on our security page.

Only the specialist assigned to your order, for the duration of the mission, and the Stanza team. Your specialist never sees your identity, your email address or your price. Confidential access is encrypted, shown only on demand, and every viewing is logged.

Temporary access you give us is erased as soon as the order is closed. 30 days after closing, all the order data is permanently deleted: the items you sent us and the deliverables we sent you. Download and save your reports on your side; we remind you before the deletion.

No. Stanza handles the technical implementation. Your privacy policy and legal bases should be validated by your DPO or legal counsel, and the accessibility diagnostic is neither a full RGAA audit nor a certificate of compliance.

Authentication is the foundation Google, Yahoo and Microsoft now require for inbox placement. We configure and verify it end to end. Content and sending reputation also matter, and your report includes recommendations for both.

Server-side tracking does not replace consent: it only sends the data your visitors have authorised. If you do not have a compliant consent platform yet, the Complete Pack installs it first, then wires the tracking.

No. Accessibility Fast-Scan is a first step: it tells you whether the European Accessibility Act applies to your site, whether your key pages show blocking technical anomalies, and gives you a prioritized fix list for your developer. It is neither a full RGAA/WCAG audit with a screen reader nor a certificate of compliance, and fixing the site is not included.

No. Lead Fast-Response creates the contact in your CRM and alerts your team within seconds, on WhatsApp, by email or on Slack. Automatic WhatsApp messages to leads require their prior consent and a WhatsApp Business API account: they are not included.

From your client area, you see your order move from 0 to 100%: access received, configuration, tests, final report. That is also where you approve the delivery before your card is charged.

From your client area, in your order's conversation. The Stanza team remains your point of contact and follows every exchange. In Express and Flash, if an urgent issue blocks the work, your expert contacts you directly there, shown as "Your assigned expert".

No. When you are signed in, your first name appears at the top of stanzafix.com with a link to your portal, and a multi-domain quote request is sent straight from your account: the quote then arrives in your portal messages and by email.