Within a day
A member of the team replies to every message, with a precise answer or the questions needed to give one.
Talk to the Stanza team.
A question before ordering, a specific setup, an order in progress: write to us and a real person replies within a day.
Choose the right door
The fastest way to the right answer
Every request is read by the Stanza team. Picking the right channel simply gets it to the right person sooner.
Before ordering
A question about a service, your tools, a delivery time or a specific setup.
Write to usAn order in progress
Use your order's conversation in your client area: your message is attached to the right order and the team sees it at once.
Open my client areaA multi-domain quote
Agencies and groups: enter the number of domains on the pricing page. Signed in, the request is sent from your account.
Request a quoteA free check
Not sure your email domain is properly authenticated? We read its public records for free.
Request a free checkJoin the network
You are a deliverability, consent, tracking, accessibility or automation specialist.
Become a specialistReport a security issue
Write to us privately with the steps to reproduce. Please do not test on real customer data, and do not disclose it publicly.
Write to usGet a precise answer
What to include in your message
The more concrete your message, the more useful our first reply.
- Your domain or website address, and the platform it runs on (Shopify, Webflow, WordPress…).
- Your email provider and sending tools: Google Workspace, Microsoft 365, newsletter, CRM, invoicing.
- What you observe: a bounce message, a screenshot of the banner, an error, the page concerned.
- Your deadline, if you have one: it helps us suggest Standard, Express or Flash.
Never send a password in a contact form, an email or a message. When access is needed for an order, your client area asks for it in a dedicated, encrypted field. How we handle access.
Response times
What happens after you write
Urgent during an order
In Express and Flash, an urgent blocking issue is handled in your client area, and the guaranteed time is paused while it lasts. See the guarantees.
Answers right now
Most questions about delivery, payment and access are already answered in the help center.